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Welcome to the Arize Help Center

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Frequently Asked Questions

The help center contains two sections. One for residents who live in Arize-powered apartments and one for property managers using Arize’s business platform.

Information ranges from frequently asked questions to step-by-step walkthroughs of how to perform certain tasks. More specifically, property managers will find information that pertains to the business web portal. Residents will find information on the consumer application and technicians will find information regarding the installation process and application. 

This is to make sure we are providing you with the correct information. This password should be provided to you by our implementation specialist during your onboarding training session. 

Once the password is validated, you will no longer need to input it to access the Property Manager Help Center. If you have forgotten your password, please contact your dedicated business development manager or our customer support team to receive a backup password.

Arize is a smart apartment system. Designed for multifamily community owners and managers, it enables them to provide better service to tenants. Our hardware and software solutions apply to use case scenarios that benefit property managers, tenants, and maintenance staff. Currently, we are only available to clients based in the United States.

The Arize Smart Hub connects to the internet via WiFi or 4G. Once connected to the internet, the hub can be set up to accommodate additional devices. Tenants can control devices through the application, while property managers can monitor device status through the business web platform.

Property owners, property managers, residents, and maintenance staff. 

Residents get remote access that enables them to be in constant control over their home. Access codes can be granted through the app for maintenance personnel or visitors. The Arize motion sensor, entry sensor, and water leak detector keep residents and property staff in-the-know regarding potential disasters. 

Our installation partners (or agreed upon third party) conducts the installation on the day and time of your choosing. We install within the property named in the installation plan. All of the device and platform information will be created and set up prior to the installation to ensure service is ready to start immediately after the installation is completed. 

We use the latest Zigbee protocol with added security features for our devices. All platform data is stored securely on Amazon Web Services (AWS), which is the most trusted cloud provider. Furthermore, every data transmission between the cloud and software services (e.g., our app and web platform) is encrypted.

We have most of our hardware and software developed fully in-house and have limited connectivity to the manufactured devices of other brands. However, should you have a device that you wish to integrate onto our platform, please do not hesitate to contact us. 

For information about our current product line, visit the smart device page

For information about the resident mobile application experience, visit the resident mobile application page

To schedule a demo, click here.