Why isn’t my access code working?
If your access code is not working, confirm the following: You are entering the correct access code that was sent to your email. The access code is valid. The lock has sufficient battery. The lock is connected to the hub. If you are still having trouble, contact your property manager.
What is an access code?
An access code is a pin code to unlock your smart locks. There are two different types of access codes: one-time access codes and weekly repeating access codes. One-time access codes can only be used once, on a specific date, and within a given time frame. The access code will expire after one use. Weekly repeating access codes are set […]
How do I see my access code activity history for a specific lock?
To view access code activity history for a specific lock Open the Arize Resident App. From the resident dashboard, tap the Activity icon located in the bottom menu. On the activity history screen, look for past events with the lock icon to the left. To view a specific access code’s activity history Open the Arize Resident App. From the resident dashboard, tap the […]
How do I delete a guest’s access code?
To delete a guest’s access code Open the Arize Resident App. From the resident dashboard, tap the access icon located on the bottom menu. If you are on iOS, swipe left on the access code you would like to remove. If you are on Android, tap and hold on the access code you would like to remove. Tap Remove to revoke the access code. Alternatively, you […]
How do I send a one-time access code to a guest?
One-time access codes can only be used once, on a specific date, and within a given time frame. The access code will expire after one use. To send a one-time access code to a guest Open the Arize Resident App. From the resident dashboard, tap the access icon located on the bottom menu. Tap the + button located in the upper right corner of […]
How do I send a weekly access code to a guest?
Weekly repeating access codes are set to occur on the same day of each repeating week, within a specified time frame. It does not expire until you delete it. To send a weekly access code to a guest Open the Arize Resident App. From the resident dashboard, tap the access icon located on the bottom menu. Tap the + button located in the […]
How do I change my primary access code?
To change your personal access code Open the Arize Resident App. From the resident dashboard, tap on the menu icon located in the upper left corner of the screen. Tap Settings. Tap Devices. Tap Smart Lock from the menu. Select the smart lock device you would like to change the personal access code to. Tap Change Primary Access Code. Verify the current access code. […]
