How do I see my access code activity history for a specific lock?   

To view access code activity history for a specific lock Open the Arize Resident App.  From the resident dashboard, tap the Activity icon located in the bottom menu.   On the activity history screen, look for past events with the lock icon to the left. To view a specific access code’s activity history Open the Arize Resident App.  From the resident dashboard, tap the […]

What do I do if my Arize Smart Lock goes offline?  

If your Arize Smart Lock goes offline, you can still use the lock manually.  However, you will not be able to access or control the lock remotely.  If the Arize Smart Lock goes offline Check to make sure the battery still has power.  Check your internet connection.  Reset the hub  If none of these solutions work, contact […]

What is the battery life of the Arize Smart Lock?  

After replacing the batteries, you can expect the Arize Smart Lock to last at least 1 year before you’ll need to change the batteries again.  However, if the lock is frequently used, the batteries will drain quicker. 

How do I delete a guest’s access code?   

To delete a guest’s access code  Open the Arize Resident App.  From the resident dashboard, tap the access icon located on the bottom menu.  If you are on iOS, swipe left on the access code you would like to remove. If you are on Android, tap and hold on the access code you would like to remove.  Tap Remove to revoke the access code.  Alternatively, you […]

How do I send a one-time access code to a guest?   

One-time access codes can only be used once, on a specific date, and within a given time frame. The access code will expire after one use.   To send a one-time access code to a guest Open the Arize Resident App.   From the resident dashboard, tap the access icon located on the bottom menu.   Tap the + button located in the upper right corner of […]

How do I send a weekly access code to a guest? 

Weekly repeating access codes are set to occur on the same day of each repeating week, within a specified time frame. It does not expire until you delete it.   To send a weekly access code to a guest  Open the Arize Resident App.    From the resident dashboard, tap the access icon located on the bottom menu.   Tap the + button located in the […]

How do I turn on or off the auto-locking feature on the Arize Smart Lock?  

To turn on or off the auto-lock feature Open the Arize Resident App.   From the resident dashboard, locate the Arize Smart Lock tile.  Tap the three dots.  Tap Adjust Autolock Settings.  Adjust the timer before the Arize Smart Lock auto locks.   Note: If you want to turn off the auto-locking feature, change the timer to Never. 

What is the auto-locking feature?

All our smart locks include an auto-locking feature, which will automatically lock the door after 60 seconds. You can change this timer in the Arize Resident App (available timers include: Never, 30s, 60s, 120s, or 180s). 

How do I change the amount of time before the Arize Smart Lock auto-locks?  

To change the amount of time before the Arize Smart Lock auto-locks Open the Arize Resident App.   From the resident dashboard, locate the Arize Smart Lock tile.  Tap the three dots.  Tap Adjust Autolock Settings.  Scroll and select the amount of time before the Arize Smart Lock auto-locks.  Tap the checkmark icon located in the upper right corner of the popup scroll menu.