What is a mandatory firmware update alert?
You will receive a mandatory firmware update alert when a device is ready to be updated for optimal performance. Always update your firmware whenever prompted.
What is a lease renewal alert?
You will receive a lease renewal reminder 30 days before your lease ends. This alert will let you know the exact date your lease expires. We advise you to contact your property manager to discuss your lease’s expiration.
What is an offline alert?
You will receive offline alerts when one of your devices goes offline due to a connectivity or power source issue. This alert lets you know which device is offline and when it went offline. Your property manager will instantly receive a notification as well. Since offline devices could leave your home vulnerable to break-ins, we […]
What is a low-battery alert?
You will receive a low-battery alert when the battery life of a device is low. This alert lets you know which specific device needs a battery replacement. Your property manager will instantly receive a notification as well. We advise you to contact your property manager to replace the battery before it dies.
What is a safety alert?
You will receive a safety alert the moment a water detector senses water leaking inside your home. Your property manager will instantly receive a notification as well. We advise you to contact your property manager to fix the issue before it causes severe damage to your apartment and/or belongings.
What is a security alert?
You will receive a security alert the moment a motion sensor or entry sensor detects movement inside your home. We advise you to contact the authorities and your property manager if you or your home is in any immediate danger.
How do I edit my alert and notification preferences?
Alerts and notifications that you can edit Push notifications. Entry detected. Motion detected. Device offline. Device low battery. Access code used. Firmware update completed. There are two ways to edit your alert and notification preferences From the notification page (edit all alerts and notifications). From the device settings page (used only for editing entry detection and motion […]
