How do I reset my smart hub?  

To reset your Arize Smart Hub​ Unplug the hub from the back.  Plug the hub back into that power outlet using the provided power adaptor and cable.  Wait for a green power indicator light to appear.   Let the hub automatically boot up and connect to a 4G network (flashing red light). This process should take no more […]

How do I change the Wi-Fi network connected to my hub?  

To change your hub’s Wi-Fi Open the Arize Resident App.    From the resident dashboard, tap the menu icon located at the upper left corner of the screen.   Tap Settings.   Tap Device.   Select the hub that you wish to connect to your Wi-Fi.   Select the new Wi-Fi network you would like to connect to.   Enter the Wi-Fi password.  

How do I troubleshoot a hub that is offline?   

To troubleshoot a hub using the device First, make sure the hub is plugged into a power source. You should see a green light above the power icon if it is plugged in.  Try unplugging the hub, then plugging it back in to initiate the boot-up process.  Make sure that the 4G/Wi-Fi light indicator is green during the boot-up […]