What do I do if my Honeywell Smart Thermostat goes offline?  

To troubleshoot your Honeywell Smart Thermostat if it goes offline Check to make sure your Wi-Fi is working.   If your Wi-Fi is working, restart the thermostat by unplugging it or removing it from the wall plate for 30 seconds.  If you are still experiencing issues, contact your property manager. 

How do I troubleshoot a hub that is offline?   

To troubleshoot a hub using the device First, make sure the hub is plugged into a power source. You should see a green light above the power icon if it is plugged in.  Try unplugging the hub, then plugging it back in to initiate the boot-up process.  Make sure that the 4G/Wi-Fi light indicator is green during the boot-up […]

What do I do if my Arize Smart Lock goes offline?  

If your Arize Smart Lock goes offline, you can still use the lock manually.  However, you will not be able to access or control the lock remotely.  If the Arize Smart Lock goes offline Check to make sure the battery still has power.  Check your internet connection.  Reset the hub  If none of these solutions work, contact […]