How do I change the Wi-Fi network connected to my hub?  

To change your hub’s Wi-Fi Open the Arize Resident App.    From the resident dashboard, tap the menu icon located at the upper left corner of the screen.   Tap Settings.   Tap Device.   Select the hub that you wish to connect to your Wi-Fi.   Select the new Wi-Fi network you would like to connect to.   Enter the Wi-Fi password.  

How do I troubleshoot a hub that is offline?   

To troubleshoot a hub using the device First, make sure the hub is plugged into a power source. You should see a green light above the power icon if it is plugged in.  Try unplugging the hub, then plugging it back in to initiate the boot-up process.  Make sure that the 4G/Wi-Fi light indicator is green during the boot-up […]

How do I connect the hub to my Wi-Fi network?   

To connect the hub to Wi-Fi Open the Arize Resident App. From the resident dashboard, tap the menu icon located at the upper left corner of the screen. Tap Settings. Tap Device. Select the hub that you wish to connect to your Wi-Fi. Select your Wi-Fi network. Enter the Wi-Fi password to connect to the hub. If your network is not searchable, […]

How does the Arize Smart Hub work? 

The hub communicates with other Arize devices through Zigbee protocols, relaying signals to our secure cloud server through either a 4G or Wi-Fi network.   Note: The hub works best when it is within 300-600 feet of other Arize devices. 

What is the Arize Smart Hub?   

The Arize Smart Hub wirelessly connects to a wide range of Arize smart devices. Once connected, it serves as the central point of communication for all smart devices within your apartment unit. The hub is part of a cloud-based system that monitors and controls all Arize smart home devices, while also delivering you real-time data and notification insights.  Seamless […]

How do I connect my hub to my personal Wi-Fi?  

To connect the hub to your personal Wi-Fi  Open the Arize Resident App.   Note: If you have not downloaded the app yet, learn how to.   From the resident dashboard, tap the menu icon located at the upper left corner of the screen.   Tap Settings.   Tap Devices.   Select the hub that you wish to connect to your Wi-Fi.   Tap Configure Wi-Fi and select your Wi-Fi […]