How does Self-Guided Tour Mode work?
Self-Guided Tour Mode is only enabled when your properties use Arize Smart Locks. When a prospective resident receives their access code for a self-guided tour, you can simultaneously adjust the thermostat inside the unit they’re touring, making sure they enjoy a pleasant viewing experience. To set Self-Guided Tour Mode Click Devices in the side navigation menu. Under the word “Devices”, […]
How do I provide access to a vacant unit for self-guided tours?
To provide access to a vacant unit for self-guided tours, you will need to create a one-time access code for the potential resident. There are two ways to create a one-time access code Create Access Code quick link on the dashboard. From the Access Management page. Create Access Code quick link Click the Create Access […]
What is an access code?
An access code is a pin code to unlock your smart locks. There are two different types of access codes: one-time access codes and weekly repeating access codes. One-time access codes can only be used once, on a specific date and within a given time frame. The access code will expire after one use. Weekly repeating access codes are set […]
How do I resend an access code?
There are two ways to resend an access code Manage Access Code quick link on the dashboard. From the Access Management page. Manage Access Code quick link on the dashboard Click the Manage Access Code quick link located on the dashboard. Use the filters to find the access code you are looking for. Once you […]
What is the master code of each unit used for?
A unit’s master code is a six-digit code that allows you to change and edit the lock codes for that unit. For security reasons, this code should not be shared. To view a unit’s master code Click Property in the side navigation menu. Filter through to find the property you are looking for. Once you […]
What if my access code does not work?
If your access code does not work, first verify that the code is still valid and that it is assigned to the right unit. If you still need assistance, please contact propertysupport@arizehub.com for support. There are two ways to verify whether an access code is still valid Through the Manage Access Codes quick link on […]
How do I revoke or delete an access code?
There are two ways to revoke or delete an access code Through the Manage Access Codes quick link on the dashboard. From the Access Management page. Manage Access Codes quick link on the dashboard Click the Manage Access Code quick link located on the dashboard. You will find a list of access codes. Filter through […]
How do I edit an access code?
There are two ways to edit an access code Manage Access Code quick link on the dashboard. From the Access Management page. Manage Access Code quick link on the dashboard Click the Manage Access Code quick link located on the dashboard. Use the filters to find the access code you are looking for. If the […]
How do new residents get access to their apartments?
As soon as you add a resident to the Arize platform through the Arize Management Portal, they will receive a welcome email with their Arize login credentials. They will also receive an access code to their apartment via SMS text or email.
How do I view the history of an access code?
There are two ways to view the history of an access code Through the Manage Access Codes quick link on the dashboard. From the Access Management page. Through the Manage Access Codes quick link on the dashboard Click the Manage Access Code quick link located on the dashboard. Use the filters to find the access […]
