What do I do if a resident doesn’t receive their welcome email?  

To resend the welcome email to a resident Search for residents to make sure they are in the Arize Management Portal.  If they are in the system, check to see if the resident is verified.  Click the resident’s name.   Click Resend Invitation.   Note: Make sure you enter the correct email. 

How do I set my residents up to control the smart devices in their unit?  

To set your residents up to control the smart devices in their unit Verify the resident doesn’t already exist in the Arize Management Portal.   Click Residents in the side navigation menu.  Click the Create Resident button located in the upper right corner of the screen.  Fill out the form and click Save.  Once you select your filters, click Apply.  Your resident will receive […]

How do I onboard a resident?

To onboard a new resident Click Tenants in the side navigation menu. Click the Create Tenants button located in the upper right corner of the screen. Fill out the form. Click Save. To onboard a resident that has moved out  Click Tenants in the side navigation menu. Use the “name filter” to find the resident […]

How do I update resident information?

To update resident information Click Tenants in the side navigation menu. Use the filters to find the resident you want to update information for. Once you find the resident, click the pencil icon located under the “Action” column. Click into the fields to edit them. Once you are done editing the fields, click the Confirm […]

How do I move out a resident?

To move out a resident Click Tenants in the side navigation menu. Use the filters to find the resident you want to move out. Once you find the resident, click the exit icon located under the “Action” column. Click Confirm. To move out a resident (alternate method)  Click Tenants in the side navigation menu. Use […]