How do I assign a zone to a Resident?  

To assign a zone to a resident Click Resident in the side navigation menu.  Use the filters to find the tenant you want to assign common area access zone to.   Click pencil icon next to the row of the person you want to assign access to, under the “Action” column. Toward the bottom of the form, you […]

How do I assign a zone to a team member?  

To assign a zone to a team member Click Teams in the side navigation menu.  Use the filters to find the team member you want to assign an access zone to.   pencil icon next to the row of the person you want to assign access to, under the “Action” column. Click  Assign Access Credentials .   Fill out the […]

How do I create a zone?   

To create a zone Click Zone Management in the side navigation menu.  Click Add Access Zone .   Enter the zone name and zone type.  Click Add Entry Point .   Select all the entry points you would like to group into this zone from the dropdown.  Click Save .  

How do I create an entry point? 

All entry points (Arize Smart Locks or Openpath Smart Readers) will be added once all devices are installed. If you need to add another entry point, contact propertysupport@arizehub.com for further assistance. 

What is the “Access Control” tab in the Arize Management Portal?  

The “Access Control” tab, located in the side navigation menu, will not appear for all properties. This page will only appear when Openpath is being used on the property.  From this page, property managers can control access at each of the community’s entry points using the Openpath Smart Reader. 

What is Arize Zone Management?   

With Arize Zone Management, you can grant and revoke access to every Arize device in a building, all from the Arize Management Portal. Within Arize Zone Management, you’ll find Tenants and Team members, Zones, Entry Points, and Activity. These sections enable you to add building occupants, set up the correct zones for entry points, and monitor individuals coming in and out of your building.      […]