How do I troubleshoot a hub that is offline?
To troubleshoot a hub that won’t connect online:
- First, make sure the hub is plugged into a power source. You should see a green light above the power icon if it is plugged in
- Next, make sure that the 4G/Wi-Fi light indicator is green during the boot-up process (red indicates offline)
- If the 4G/Wi-Fi light indicator is still red, contact your property manager for further assistance