What happens to the thermostat when residents move out? 

When a resident moves out of a unit, that unit’s thermostat status switches  from “Occupied”  to “Vacant”. While thermostats will automatically switch to “Vacant”, property managers can also manually change this status from the property page in the portal.

Note: Property managers can control the thermostats in the “Vacant” section. They can only view the status and information of the thermostats in the “Occupied” section. By default, thermostats in vacant units are set to “Off” mode.