What should I do if my device is malfunctioning?
If your device is malfunctioning, contact our support team at propertysupport@arizehub.com and we will dispatch a technician to fix the problem for you.
How do I troubleshoot my Yale Smart Lock?
Below are some basic issues that you might encounter when operating the Yale Smart Lock, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance. If the Yale Smart Lock does not respond to keypad press…. Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure […]
How do I troubleshoot my Arize Smart Hub?
Below are some basic issues that you might encounter when operating the Arize Smart Hub, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance. If the Arize Smart Hub does not connect to 4G… Cause Solution Smart hub is placed in a location with bad 4G signal Try relocating the […]
How do I batch actions for the Arize Thermostat in vacant units?
Using the Arize Smart Thermostat’s batch action functionality, you can perform a few different actions at once. Implement a new schedule. Set mode/temperature. Toggle between locked/unlocked modes. To assign new schedules to multiple thermostats Click Devices in the side navigation menu. Click Thermostats under “Devices”. There are grey boxes in the left-most column. Click the […]
How do I lock and unlock my Arize Smart Thermostat?
The Arize Smart Thermostat will either be in “Unlocked” or “Locked” mode. Unlocked: All settings are adjustable. Locked: Prevents anyone from changing the current device settings. To unlock and lock the thermostat To unlock Click Devices in the side navigation menu. Click Thermostats under “Devices”. Filter through to find the thermostat you are looking for. […]
How do I hold a specific temperature?
How to hold a specific temperature When a schedule is set to run, adjusting the thermostat temperature or mode will put the device on a temporary hold. Click Devices in the side navigation menu. Click Thermostats under “Devices”. Filter through to find the thermostat you want to put on a temporary hold and click Apply. Under the “Thermostat Mode”, […]
How do I turn off a schedule?
To turn off a schedule On the “Thermostats” page, filter through to find the thermostat you are looking for. Once you have found the thermostat you are looking for, click the calendar icon under the “Action” column. Click Turn Schedule Off. Note: Property managers can control the thermostats in the “Vacant” section. They can only […]
How do I edit a time period?
To edit a time period On the “Thermostats” page, filter through to find the thermostat you are looking for. Once you have found the thermostat you are looking for, click the calendar icon under the “Action” column. Click the time period you want to edit, and the Edit Time Period form will appear. Adjust the […]
How do I delete a time period?
To delete a time period On the “Thermostats” page, filter through to find the thermostat you are looking for. Once you have found the thermostat you are looking for, click the calendar icon under the “Action” column. Click the time period you want to delete. The Edit Time Period form will appear. Click Delete Time […]
What does the temperature hold feature do?
When you set your Arize Smart Thermostat to hold a temperature, it will maintain that specific temperature for the time period of your choice. This is convenient if you want your thermostat to temporarily ignore scheduled or automatic temperature changes and remain at a specific temperature without erasing any of your schedules. Examples of when […]
