Resident Help Center
How do I keep my account secure?
Do NOT share Arize account credentials with anyone you don’t trust
If you do need to grant access to your home to someone, make sure to use the access code sharing feature within the Arize Resident App. You can learn more about access code sharing here. If you need to add another permanent resident to your home, contact your property manager to set them up with an account.
Change your account password periodically
We recommend that you change your password every 3 months. You can learn how to do this through the Arize Resident App here.
Change your password and contact your property manager if you notice any suspicious activity.
If you notice any suspicious account activity (e.g., random lock access alerts, unauthorized account activity, etc.), be sure to change your password immediately. Reach out to your property manager or contact firstname.lastname@example.org for further assistance.