What do I do if my Honeywell Smart Thermostat goes offline?  

To troubleshoot your Honeywell Smart Thermostat if it goes offline Check to make sure your Wi-Fi is working.   If your Wi-Fi is working, restart the thermostat by unplugging it or removing it from the wall plate for 30 seconds.  If you are still experiencing issues, contact your property manager. 

How do I troubleshoot the Arize Smart Motion Sensor?  

If the Arize Motion Sensor does not power on… Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure that they are correctly oriented. Batteries are defective or out of power Replace the batteries and retry. If the Arize Smart Entry Sensor failed to pair… Cause Solution Zigbee pairing process is taking […]

How do I troubleshoot the Arize Smart Entry Sensor?  

If the Arize Entry Sensor does not power on… Cause Solution Batteries are not inserted properly  Reinsert the batteries and make sure that they are correctly oriented.   Batteries are defective or out of power  Replace the batteries and retry.  If the Arize Smart Entry Sensor failed to pair… Cause Solution Zigbee pairing process is taking […]

How do I troubleshoot the Arize Smart Water Leak Detector?   

If the Arize Smart Water Leak Detector does not power on… Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure the orientation is correct. Batteries are defective or out of power Replace the batteries and retry. If the Arize Smart Water Leak Detector failed to pair… Cause Solution Zigbee pairing process […]