Property Manager Help Center
How do I troubleshoot the Arize Smart Entry Sensor?
If the Arize Entry Sensor does not power on...
| Cause | Solution |
|---|---|
| Batteries are not inserted properly | Reinsert the batteries and make sure that they are correctly oriented. |
| Batteries are defective or out of power | Replace the batteries and retry. |
If the Arize Smart Entry Sensor failed to pair...
| Cause | Solution |
|---|---|
| Zigbee pairing process is taking longer than anticipated | Insert SIM card eject pin into the reset slot under the QR Code. This will reset the entry sensor. Retry the pairing process. |
If the device ID QR code cannot be scanned...
| Cause | Solution |
|---|---|
| The device ID is not registered in the system | Try installing a different device. If this doesn’t work, contact propertysupport@arizehub.com for further assistance. |
| The environment is too dark | Turn the flash on the camera using the Arize Installer App. Rescan the device ID or input the device ID manually. |
