What do I do if my Honeywell Smart Thermostat goes offline?
To troubleshoot your Honeywell Smart Thermostat if it goes offline Check to make sure your Wi-Fi is working. If your Wi-Fi is working, restart the thermostat by unplugging it or removing it from the wall plate for 30 seconds. If you are still experiencing issues, contact your property manager.
How do I troubleshoot the Arize Smart Motion Sensor?
If the Arize Motion Sensor does not power on… Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure that they are correctly oriented. Batteries are defective or out of power Replace the batteries and retry. If the Arize Smart Entry Sensor failed to pair… Cause Solution Zigbee pairing process is taking […]
How do I troubleshoot the Arize Smart Entry Sensor?
If the Arize Entry Sensor does not power on… Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure that they are correctly oriented. Batteries are defective or out of power Replace the batteries and retry. If the Arize Smart Entry Sensor failed to pair… Cause Solution Zigbee pairing process is taking […]
How do I troubleshoot the Arize Smart Water Leak Detector?
If the Arize Smart Water Leak Detector does not power on… Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure the orientation is correct. Batteries are defective or out of power Replace the batteries and retry. If the Arize Smart Water Leak Detector failed to pair… Cause Solution Zigbee pairing process […]
What should I do if my device is malfunctioning?
If your device is malfunctioning, contact our support team at propertysupport@arizehub.com and we will dispatch a technician to fix the problem for you.
How do I troubleshoot my Yale Smart Lock?
Below are some basic issues that you might encounter when operating the Yale Smart Lock, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance. If the Yale Smart Lock does not respond to keypad press…. Cause Solution Batteries are not inserted properly Reinsert the batteries and make sure […]
How do I troubleshoot my Arize Smart Hub?
Below are some basic issues that you might encounter when operating the Arize Smart Hub, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance. If the Arize Smart Hub does not connect to 4G… Cause Solution Smart hub is placed in a location with bad 4G signal Try relocating the […]
What do I do if my Arize Smart Thermostat is offline?
First, check the router to make sure Wi-Fi is available. To reconnect to the Wi-Fi, simply reboot the router. You should reconnect within a short period of time. To connect your thermostat to Wi-Fi Use the left < and right > arrows to navigate to the menu, then press OK. Use the right > arrow to highlight the Network icon, then press OK. Select Connect To Current Network Connection Status. Select Reconfigure to view the Wi-Fi setup instructions. Open the Arize Resident App and go to Thermostat Settings, then to Configure Wi-Fi. Follow the in-app instructions […]
What do I do if a smart lock is accidentally reset?
If a smart lock is accidentally reset, contact our support team at propertysupport@arizehub.com and we will dispatch a technician to fix the problem for you.
What do I do if a device is low on battery?
Our low battery alerts notify property managers so they can dispatch maintenance to change out the batteries. If you have any questions, check out the device’s spec sheet (located on each product’s page on our website), or contact propertysupport@arizehub.com for further assistance.
