Property Manager Help Center
How do I troubleshoot my Arize Smart Hub?
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Below are some basic issues that you might encounter when operating the Arize Smart Hub, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance.
If the Arize Smart Hub does not connect to 4G...
Cause | Solution |
---|---|
Smart hub is placed in a location with bad 4G signal | Try relocating the Smart hub to a different location. |
4G SIM card is not pre-activated | Contact propertysupport@arizehub.com for further assistance. |
4G SIM card is not fully or correctly inserted | Contact propertysupport@arizehub.com for further assistance. |
4G SIM card is defective | Contact propertysupport@arizehub.com for further assistance. |
Smarthub is defective or malfunctioning | Contact propertysupport@arizehub.com for further assistance. |
The Arize Smart Hub does not power on...
Cause | Solution |
---|---|
The smart hub is not plugged into an electrical outlet | Connect the power end of the adapter into a powered electrical outlet. |
The outlet is not working properly | Try plugging the smart hub into a different outlet. |
The power adapter is damaged | Unplug the smart hub immediately and try restarting with a different power adapter. |
The power cable is damaged | Unplug the smart hub immediately and try restarting with a different power cable. |
The smart hub is defective or malfunctioning | Contact propertysupport@arizehub.com for further assistance. |
If the Arize Smart Hub cannot be paired to the unit or location...
Cause | Solution |
---|---|
Smart hub is not connected to 4G | See the solution for the problem smart hub does not connect to 4G. |
The device ID is not registered in the system | Try Installing a different one, contact Arize support if needed. |
Smart Hub is not powered on | Plug in the power cord to a properly wired and working outlet or see the solution for the problem if smart hub does not power on. |
If device ID QR code can not be scanned...
Cause | Solution |
---|---|
The device ID is not registered in the system | Contact propertysupport@arizehub.com for further assistance. |
The environment is too dark | Contact propertysupport@arizehub.com for further assistance. |