Property Manager Help Center
How do I troubleshoot my Arize Smart Hub?
Below are some basic issues that you might encounter when operating the Arize Smart Hub, along with solutions for each. If your problem is not on this list, contact propertysupport@arizehub.com for further assistance.
If the Arize Smart Hub does not connect to 4G...
| Cause | Solution |
|---|---|
| Smart hub is placed in a location with bad 4G signal | Try relocating the Smart hub to a different location. |
| 4G SIM card is not pre-activated | Contact propertysupport@arizehub.com for further assistance. |
| 4G SIM card is not fully or correctly inserted | Contact propertysupport@arizehub.com for further assistance. |
| 4G SIM card is defective | Contact propertysupport@arizehub.com for further assistance. |
| Smarthub is defective or malfunctioning | Contact propertysupport@arizehub.com for further assistance. |
The Arize Smart Hub does not power on...
| Cause | Solution |
|---|---|
| The smart hub is not plugged into an electrical outlet | Connect the power end of the adapter into a powered electrical outlet. |
| The outlet is not working properly | Try plugging the smart hub into a different outlet. |
| The power adapter is damaged | Unplug the smart hub immediately and try restarting with a different power adapter. |
| The power cable is damaged | Unplug the smart hub immediately and try restarting with a different power cable. |
| The smart hub is defective or malfunctioning | Contact propertysupport@arizehub.com for further assistance. |
If the Arize Smart Hub cannot be paired to the unit or location...
| Cause | Solution |
|---|---|
| Smart hub is not connected to 4G | See the solution for the problem smart hub does not connect to 4G. |
| The device ID is not registered in the system | Try Installing a different one, contact Arize support if needed. |
| Smart Hub is not powered on | Plug in the power cord to a properly wired and working outlet or see the solution for the problem if smart hub does not power on. |
If device ID QR code can not be scanned...
| Cause | Solution |
|---|---|
| The device ID is not registered in the system | Contact propertysupport@arizehub.com for further assistance. |
| The environment is too dark | Contact propertysupport@arizehub.com for further assistance. |
