Property Manager Help Center
How do I troubleshoot the Arize Smart Entry Sensor?
If the Arize Entry Sensor does not power on...
|Batteries are not inserted properly||Reinsert the batteries and make sure that they are correctly oriented.|
|Batteries are defective or out of power||Replace the batteries and retry.|
If the Arize Smart Entry Sensor failed to pair...
|Zigbee pairing process is taking longer than anticipated||Insert SIM card eject pin into the reset slot under the QR Code. This will reset the entry sensor. Retry the pairing process.|
If the device ID QR code cannot be scanned...
|The device ID is not registered in the system||Try installing a different device. If this doesn’t work, contact email@example.com for further assistance.|
|The environment is too dark||Turn the flash on the camera using the Arize Installer App. Rescan the device ID or input the device ID manually.|