Property Manager Help Center
How do I troubleshoot the Arize Smart Water Leak Detector?
If the Arize Smart Water Leak Detector does not power on...
| Cause | Solution |
|---|---|
| Batteries are not inserted properly | Reinsert the batteries and make sure the orientation is correct. |
| Batteries are defective or out of power | Replace the batteries and retry. |
If the Arize Smart Water Leak Detector failed to pair...
| Cause | Solution |
|---|---|
| Zigbee pairing process is taking longer than anticipated | Insert SIM card eject pin into the reset slot under the QR Code. This will reset the water detector. Retry the pairing process. |
If the device ID QR code cannot be scanned...
| Cause | Solution |
|---|---|
| The device ID is not registered in the system | Contact propertysupport@arizehub.com for further assistance. |
| The environment is too dark | Contact propertysupport@arizehub.com for further assistance. |
