Property Manager Help Center


How do I troubleshoot the Arize Smart Water Leak Detector?   

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If the Arize Smart Water Leak Detector does not power on...

Cause Solution
Batteries are not inserted properly Reinsert the batteries and make sure the orientation is correct.
Batteries are defective or out of power Replace the batteries and retry.

If the Arize Smart Water Leak Detector failed to pair...

Cause Solution
Zigbee pairing process is taking longer than anticipated  Insert SIM card eject pin into the reset slot under the QR Code.  This will reset the water detector.  Retry the pairing process.

If the device ID QR code cannot be scanned...

Cause Solution
The device ID is not registered in the system Contact for further assistance.
The environment is too dark Contact for further assistance.