What should I do if my resident is accidentally locked out of their unit?
If a resident is accidentally locked out of their unit, you can create a one-time access code for that resident to unlock and enter their unit. Learn how to create a one-time access code here.
How do I switch between different communities?
You can switch between different communities by clicking on the community’s name dropdown next to the menu icon, which is located at the top left corner of the screen.
How does Self-Guided Tour Mode work?
Self-Guided Tour Mode is only enabled when your properties use Arize Smart Locks. When a prospective resident receives their access code for a self-guided tour, you can simultaneously adjust the thermostat inside the unit they’re touring, making sure they enjoy a pleasant viewing experience. To set Self-Guided Tour Mode Click Devices in the side navigation menu. Under the word “Devices”, […]
How do I provide access to a vacant unit for self-guided tours?
To provide access to a vacant unit for self-guided tours, you will need to create a one-time access code for the potential resident. There are two ways to create a one-time access code Create Access Code quick link on the dashboard. From the Access Management page. Create Access Code quick link Click the Create Access […]
What is an access code?
An access code is a pin code to unlock your smart locks. There are two different types of access codes: one-time access codes and weekly repeating access codes. One-time access codes can only be used once, on a specific date and within a given time frame. The access code will expire after one use. Weekly repeating access codes are set […]
What do I do if my Arize Smart Thermostat is offline?
First, check the router to make sure Wi-Fi is available. To reconnect to the Wi-Fi, simply reboot the router. You should reconnect within a short period of time. To connect your thermostat to Wi-Fi Use the left < and right > arrows to navigate to the menu, then press OK. Use the right > arrow to highlight the Network icon, then press OK. Select Connect To Current Network Connection Status. Select Reconfigure to view the Wi-Fi setup instructions. Open the Arize Resident App and go to Thermostat Settings, then to Configure Wi-Fi. Follow the in-app instructions […]
Can I control my Arize Smart Thermostat from my mobile device?
You can access the Arize Management Portal on mobile devices by signing in online. Note: Property managers can control the thermostats in the “Vacant” section. They can only view the status and information of the thermostats in the “Occupied” section. By default, thermostats in vacant units are set to “Off” mode.
What happens to the thermostat when residents move out?
When a resident moves out of a unit, that unit’s thermostat status switches from “Occupied” to “Vacant”. While thermostats will automatically switch to “Vacant”, property managers can also manually change this status from the property page in the portal. Note: Property managers can control the thermostats in the “Vacant” section. They can only view the status and information of the thermostats in the “Occupied” section. By default, thermostats in vacant units are set […]
What is the extreme temperature setting?
The extreme temperature setting is a safety feature that protects your property from freezing or overheating. You can set thresholds to prevent the unit from reaching extremely hot or cold temperatures. Learn how to use the extreme temperature setting here .
What do I do if a smart lock is accidentally reset?
If a smart lock is accidentally reset, contact our support team at propertysupport@arizehub.com and we will dispatch a technician to fix the problem for you.
