Property Manager Help Center


What do I do if my Arize Smart Thermostat is offline?

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First, check the router to make sure Wi-Fi is available. To reconnect to the Wi-Fi, simply reboot the router. You should reconnect within a short period of time.

To connect your thermostat to Wi-Fi 

  1. Use the left < and right > arrows to navigate to the menu, then press OK.
  2. Use the right > arrow to highlight the Network icon, then press OK.
  3. Select Connect To Current Network Connection Status.
  4. Select Reconfigure to view the Wi-Fi setup instructions.
  5. Open the Arize Resident App and go to Thermostat Settings, then to Configure Wi-Fi.  
  6. Follow the in-app instructions to connect to your personal Wi-Fi.

Note: You must connect the thermostat to a 2.4 GHz Wi-Fi network. Before following the steps above, make sure you are not already connected to your personal Wi-Fi network. To reconfigure your Wi-Fi, contact for further assistance.