Getting Started

4

• How do I install and log in to the Arize Resident App?  
• I never received the “Arize – Invitation to Join” email, what do I do?  
• How do I connect my hub to my personal Wi-Fi?  
• Will all the devices in my unit still work if I don't use the Arize Resident App?  

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App Settings

9

• How do I update my profile information? 
• How do I change my account password? 
• How do I change the names of my devices? 
• How do I know if I need to update firmware?
• How do I to update firmware? 
• Where do I edit notification settings? 
• How do I rename a room?  
• How do I switch between units in the same community?  
• How do I sign out of the app? 

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Access Control

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• What is an access code? 
• Why isn’t my access code working? 
• How do I change my primary access code?  
• How do I send a weekly access code to a guest? 
• How do I send a one-time access code to a guest?   
• How do I delete a guest’s access code?   
• How do I see my access code activity history for a specific lock?   

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Alerts

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• What is a security alert?   
• What is a safety alert?   
• What is a low-battery alert?   
• What is an offline alert? 
• What is a lease renewal alert?   
• What is a mandatory firmware update alert?   
• How do I edit my alert and notification preferences?   

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Privacy & Security

5

• What type of data is stored in the system? 
• Can my property manager see my smart lock access history and/or motion detection history? 
• Can I remove all data relating to myself in the system?
• How do I keep my account secure?
• How vulnerable are my devices to security breaches?   

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Arize Hub

6

• What is the Arize Smart Hub?   
• How does the Arize Smart Hub work? 
• How do I connect the hub to my Wi-Fi network?   
• How do I change the Wi-Fi network connected to my hub?  
• How do I troubleshoot a hub that is offline?   
• How do I reset my smart hub?  

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Arize Thermostat

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• How do I connect my Arize Smart Thermostat to my personal Wi-Fi?   
• How do I start using my physical Arize Smart Thermostat device?  
• How do I adjust the brightness of the Arize Smart Thermostat display screen?   
• How do I change my Arize Smart Thermostat settings?   
• How do I start using the Arize Smart Thermostat in the Arize Resident App? 
• How do I access the thermostat screen in the Arize Resident App?   
• What are the different thermostat and fan modes?   
• How do I change my thermostat mode?  
• How do I change the fan mode?  
• How do I change my set temperature(s)?   
• How do I lock or unlock my thermostat through the Arize Resident App ? 
• How do I start a temperature hold?
• How do I edit a temperature hold? 
• How do I remove a temperature hold?
• How do I turn my thermostat schedule on or off?   
• How do I view my thermostat schedule?  
• How do I copy my thermostat schedule?    
• How do I edit my thermostat schedule? 
• How do I add and delete a time period from my schedule through the Arize Resident App? 
• How do I change the unit of measurement for temperature in the Arize Resident App?   
• How do I change my thermostat device name in the Arize Resident App? 
• How do I update my thermostat firmware in the Arize Resident App?   
• What do I do if my thermostat heating/cooling doesn’t work?

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Honeywell Thermostat

5

• What do I do if my Honeywell Smart Thermostat goes offline?  
• How do I access the Honeywell Smart Thermostat screen in the Arize Resident App? 
• What are the different thermostat and fan modes?   
• How do I change my thermostat device name in the Arize Resident App?   
• What do I do if my thermostat heating/cooling doesn’t work?

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Arize Smart Lock

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• How do I wake up the touchscreen keypad on my Arize Smart Lock?  
• How do I lock or unlock the door through the Arize Resident App?   
• What is the auto-locking feature?
• How do I turn on or off the auto-locking feature on the Arize Smart Lock?  
• How do I change the amount of time before the Arize Smart Lock auto-locks?  
• How does the one-touch lock feature work?  
• How do I change the Arize Smart Lock’s batteries?  
• What is the battery life of the Arize Smart Lock?  
• What do I do if my Arize Smart Lock goes offline?  
• What if my lock won't lock or unlock through the Arize Resident App?  

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Yale Smart Lock

2

• What do I do if my Yale Smart Lock jams?
• What if the access code to unlock my Yale Smart Lock is not working?  

Dimmer Switch

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• How do I connect my dimmer switch to my personal Wi-Fi?   
• How do I turn the dimmer switch on or off?   
• How do I adjust the brightness setting of my dimmer switch?   
• How do I view the status of the dimmer switch? 
• How do I create a schedule for my dimmer switch? 
• How do I manage the schedule for my dimmer switch?   
• How do I turn off the neon light around the Arize Smart Dimmer Switch? 

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Light Switch

5

• How do I connect my light switch to my personal Wi-Fi?   
• How do I turn the light switch on or off? 
• How do I view the status of the light switch? 
• How do I create a schedule for my light switch? 
• How do I manage a schedule for my light switch? 

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Sensor Devices

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•  What does the Arize Smart Entry Sensor do? 
• How do I put the entry sensor magnet back on the door if it falls off? 
• How do I turn off entry sensor notifications?  
• How do I turn off motion sensor notifications?  
• What do I do if the Arize Smart Water Leak Detector (Gen 1) keeps falling off the wall?
• How can I check the battery life on the Water Smart Leak Detector (Gen 2)?   
• How do I change the battery on the Gen 2 Water Leak Detector?
• Can I move the water leak detector to another location?
• How do I reset the Arize Smart Water Leak Detector after I've identified a leak?  

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